Emergency Vet in Basingstoke
From August 19th, a vet at The Hampshire Vet will be available at all times, ensuring that your pets receive the attention they need, whenever they need it. Whether it’s late at night or early in the morning, our dedicated team will be ready to assist.
In an emergency – 24/7 Veterinary Care
CALL US ON 01256 639707 and choose option 1
What to do in an emergency
Try to keep calm so you can be the most help to your pet.
Animals pick up on human emotions so if you are stressed, it can make them more stressed. You will also need to give information to our team, carry out their advice, and transport your pet to our clinic. Call before travelling to us so we can prepare for your pet’s arrival.
Conditions that are considered an emergency
Not all pet health emergencies come from obvious trauma and open wounds. The conditions below also require emergency veterinary treatment:
- Acute severe lameness
- Animal bites & stings (snake bites, insect stings near the eyes or airways, bites from other pets)
- Breathing problems
- Eye problems
- Flystrike in rabbits & guinea pigs
- Loss of appetite or thirst (rabbits & guinea pigs especially)
- Opens wounds with significant blood loss
- Seizures
- Significant weakness or collapse
- Swallowing hazards (toys, food, socks, string etc.)
- Swollen abdomen or retching (particularly in large dogs)
- Poisoning from plants, foods, drinks, and other toxic substances (some poisons can be ingested, inhaled, or absorbed through the skin)
- Trauma such as road traffic accidents, falls, or crushing injuries
- Urination problems (particularly in male cats)
- Vomiting and/or diarrhoea for more than 24 hours, especially if depressed
If you are concerned about your pet’s condition, even if the problem isn’t on this list, contact us right away on the number above.
During our normal opening hours:
Call and let our client care team know you have a pet health emergency and we will have a vet available for you as soon as we can. Please always call before travelling to our surgery so we can get our team and any equipment ready for your arrival.
Emergency vet home visits
The best place to treat your pet will always be at our veterinary surgery where we have state-of-the-art diagnostic and treatment facilities and a vast range of medication. We may be able to offer a home visit if you are unable to bring your pet to us, however, if our team are dealing with emergency cases in-practice, or are in surgery or consulting, this will delay our departure.
See our opening hours & location
Out of hours:
We are thrilled to announce that starting August 19th, 2024, The Hampshire Vet will be providing round-the-clock veterinary care!
Our commitment to offering the unrivalled personalised care for your pets is taking a significant leap forward with this new service.
From August 19th a vet will be available at all times, ensuring that your pets receive the attention they need, whenever they need it. Whether it’s late at night or early in the morning, our dedicated team will be ready to assist.
How we provide the best care for your pet
We have employed a dedicated night team who will be available throughout the night to provide care for inpatients and for you to seek veterinary advice and care for your pets in an emergency.
We have also invested in our building and equipment to ensure our team can provide the highest standard of care.
Should you ever need us, just call: 01256 639707
Frequently Asked Questions
- Will insurance cover an out-of-hours consultation?
Generally, yes, however, please check your individual policy wording as limits on the claimable amount may exist with your policy.
- What are the fees for registered clients?
For registered clients the following fees will apply:
- Monday-Friday, 7pm-8am: £225
- Saturday & Sunday, before 9am or after 5pm: £225
- Sunday, 9am-5pm: £75
- Can non-registered clients attend?
Yes, however, a higher consultation fee will apply for non-registered clients;
- Monday-Friday, 7pm-8am: £300
- Saturday & Sunday, before 9am or after 5pm: £300
- Sunday, 9am-5pm: £175
- How do you classify a registered pet/client?
We would consider you registered if we have seen your pets in the last 12 months or received previous veterinary history.
- Are medications or treatments charged at a premium out-of-hours?
Medications are charged the same regardless of time. Procedures have a higher fee to reflect additional costs associated with out-of-hours care. This will be discussed at the point of treatment.
- Do Hampshire Wellness Club members receive benefits?
Unfortunately not, consultation entitlements within the Hampshire Wellness Club membership are only usable during weekday opening hours (Monday-Friday 8am-7pm and Saturday 9am-5pm).
- Does the night team eliminate the need to travel to Winchester, Farnham, or Reading for out-of-hours emergencies?
Yes, the only time we may be unavailable is due to staff sickness or over Christmas and Boxing Day as we feel it is important our team spend this time with their families.
- Does this mean a 24/7/365 service?
Yes, our normal opening hours will be 8am-7pm Mon-Fri and 9am-5pm Sat, with out-of-hours applying from 7pm-8am every day, from 5pm Saturday and all-day Sunday. We may only close due to staff sickness and over Christmas and Boxing Day as we feel it is important our team spend this time with their families.
- Who will be seeing pets out-of-hours?
We are employing a dedicated out-of-hours night team who will be fresh and available to care for your pets overnight. We consider ourselves one team and will work together to ensure seamless care for your pets 24 hours a day.
- Will you be accepting out-of-hours consultations or in-patients from other practices?
If registered at another practice, they will provide guidance on their specific out-of-hours care. We will never turn away an emergency and will accept non-registered pets if their owner chooses to come to us.
The same applies to in-patient care, we will be happy to accept cases if pet owners prefer for their pet to remain under our care until discharge.
